Effective Date: 10/11/2024

At NextStep Financial Services, we are committed to ensuring your satisfaction with our services. If you are not satisfied with the service provided, please review our refund policy below.

Eligibility for Refunds:

1. Service Issues: If you believe you have been charged for a service you did not receive or if there were errors in the service provided, you may be eligible for a refund.
2. Refund Request Timeline: You must request a refund within 30 days of the original transaction.
3. Exclusions: Services that have been fully rendered, consultation fees, and processing fees are non-refundable.

Process for Requesting Refunds:

1. Contact Us: To request a refund, email us at support@nextstepfinancial.services with your service details, transaction ID, and reason for the refund request.
2. Refund Processing: Once your request is reviewed and approved, we will process your refund within 7-10 business days. Refunds will be made using the original payment method.
3. Partial Refunds: In cases where the service was partially provided, we may offer a partial refund depending on the nature of the issue.
4. Disputes: If you wish to dispute a charge, please contact us at disputes@nextstepfinancial.services.

Changes to the Refund Policy:

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this website. Please review this page regularly.